Fanar Marble respects your privacy and is committed to protecting the personal information you share with us through our website, contact forms, WhatsApp, phone calls, email, social media pages, or any other official communication channel.
1. Information We Collect
We may collect information that helps us respond to your inquiries and provide our services, including:
- Full name
- Phone number
- Email address
- City or project location
- Type of service requested
- Project details, drawings, measurements, or photos
- Communication history with our team
- Website usage data, such as pages visited, device type, browser type, and traffic source
2. How We Use Your Information
We use the collected information to:
- Respond to inquiries and consultation requests
- Prepare quotations and project proposals
- Arrange site visits, measurements, or meetings
- Provide marble supply, fabrication, CNC, and installation services
- Improve our website, customer experience, and marketing performance
- Follow up with clients regarding requested services
- Send relevant updates about our products, services, or offers when appropriate
3. Sharing of Information
Fanar Marble does not sell, rent, or trade your personal information.
We may share limited information only when necessary with:
- Internal sales, engineering, and project teams
- Service providers supporting website hosting, analytics, advertising, or communication tools
- Logistics, delivery, or installation partners when required to complete a service
- Government or legal authorities when required by applicable laws and regulations
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve browsing experience, analyze website traffic, understand visitor behavior, and measure advertising campaign performance.
You can disable cookies through your browser settings; however, some website features may not function properly.
5. Data Protection
We take reasonable administrative, technical, and organizational measures to protect your information against unauthorized access, misuse, loss, alteration, or disclosure.
While we work to protect your data, no online transmission or storage system can be guaranteed to be 100% secure.
6. Marketing Communications
We may contact you through phone, email, WhatsApp, or other official channels regarding your inquiry, project request, or relevant Fanar Marble services.
You may request to stop receiving marketing communications at any time by contacting us through our official channels.
7. Data Retention
We keep personal information only for as long as necessary to fulfill the purposes described in this policy, including customer service, project follow-up, legal compliance, accounting, and business records.
8. Third-Party Links
Our website may contain links to third-party platforms such as WhatsApp, social media pages, maps, or external documents.
Fanar Marble is not responsible for the privacy practices, content, or security of third-party websites or platforms.
9. Your Rights
Depending on applicable laws, you may request to:
- Access the personal information we hold about you
- Correct inaccurate information
- Request deletion of your data where applicable
- Withdraw consent for marketing communication
- Ask how your information is being used
Requests can be submitted through Fanar Marble’s official contact channels.
10. Updates to This Policy
Fanar Marble may update this Privacy Policy from time to time to reflect changes in our services, website features, business operations, or legal requirements.
The updated version will be published on our website.
11. Contact Us
For any questions regarding this Privacy Policy or how your data is handled, please contact Fanar Marble through our official website or communication channels.
Fanar Marble
Premium Natural Marble Solutions
Kingdom of Saudi Arabia